Resume

EDUCATION

B.S. in Simulation and Digital Entertainment – Cum Laude with Specialization in Level Design From The University of Baltimore

Capstone Project

  • Programmed the game mechanics for a 3d Third Person Action game.
  • Participated in design discussions and decisions.
  • Set deadlines for feature implementation.
  • Coordinated with the Artist, Sound Designer, and Project Lead/Level Designer to build two functioning game levels including a boss fight.
  • Programmed rudimentary artificial intelligence for enemy non-player characters.

Skills

Debugging, Game Scripting, Level Design, Mechanics Design and Implementation, Procedural Generation

Programs and Services

3dStudio Max, Adobe Illustrator, Adobe Photoshop, Blender, GitHub, MS Office, MS Visual Studio, Unity 3d

Languages

C, C#, C++, CSS, HTML, Java, JavaScript, PHP, Visual Basic

Work Experience

CommOps (4), Fulfillment (ATS) – Comcast Cable, 2007 – Present

  • Provide advanced support for Telephone, Internet, and Video customers through (TTS) Remedy ticketing system and live chat.
  • Developed internal reporting website for statistic tracking and productivity analysis in the Beltway Region and Northeast Division.
  • The reporting site utilizes a modern design achieved with JavaScript, HTML, PHP, and CSS.
  • Developed a permission and administration system to allow different users of the site access to specific content. Page content and functionality is based upon user’s access level.
  • Oversaw User Acceptance Testing for local reporting site. Obtained feedback and implemented revisions and bug fixes.
  • Developed roll-out strategy to ensure on-site support during deployment.
  • Maintained stable site backups for reversion points.

Customer Account Executive – Comcast Cable, 2006 – 2007

  • Demonstrated functional skill in communicating and explaining account information to customers including their billing statement, products and services, with focus on first-call resolution and revenue retention.
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • Worked in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.